FAQ'S
Beyond… curates each offering with deliberate care to maintain the harmony of flavor, heritage, and craftsmanship. For special projects or large orders, we invite you to reach out — we would be honored to explore possibilities with you.
Yes, we accept corporate and bulk orders. Contact us to discuss your requirements and receive tailored solutions.
Due to the handcrafted nature of our hampers and products, minor variations in colour, arrangement, or finishing may occur. These differences reflect the artisanal process behind each piece and are a mark of the care and individuality that come with handcrafted work.
Yes, our products are made exclusively from vegetarian ingredients, thoughtfully chosen for their quality and taste.
To place an order at Beyond… :
- Browse through our thoughtfully curated categories to explore our premium gourmet gifting creations.
- Once you’ve found the perfect item, select your desired quantity and click on the ‘Add to Cart’ button.
- Review your selections by clicking on the ‘Shopping Bag’ icon at the top of the page.
- When you’re ready, click ‘Proceed to Checkout’ to finalize your order and enjoy a seamless, elegant shopping experience.
Once your order is confirmed, changes may not be possible. However, you can contact us immediately, and we’ll do our best to accommodate your request.
You will receive a confirmation email from Beyond… once your order is placed, offering you a warm welcome and details of your purchase.
If you have any queries not currently addressed on our site, we invite you to reach out to our Care Team at [email protected] or via Whatsapp at +91 94163-83853.
Our contact hours are Monday – Saturday, 10:00am- 6:30pm (IST). Queries received outside of these hours will be responded to promptly on the following business day.
We accept Visa, MasterCard, American Express, PayPal, Razor Pay and most international credit and debit.
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure, Beyond… online payments are transmitted through SSL encryption technology. All payments are processed through a secure payment gateway. For more information on this, please refer to our Privacy Policy.
All information shared with Beyond… is private and confidential. At no point will we share, rent or sell it. For more information on this, please refer to our full Terms & Conditions & Privacy Policy.
In case of failed transactions, please check that the details entered by you match the details on the card, card is not expired, PIN entered is correct. If all the details are correct and the problem still persists then contacting your bank or credit card company would help solve the issue. You also have an option of selecting a different payment method.
We currently accept payments in Indian Rupees (INR), US Dollars (USD), British Pound Sterling (GBP), and Euros (EUR).
Beyond… offers complimentary domestic shipping, ensuring that your creations arrive with care across India.
We dispatch in-stock orders within 24 to 48 hours on weekdays. Delivery typically takes 2 to 4 days after dispatch.
Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our Care Team.
Each Beyond… hamper is thoughtfully curated as a final composition, reflecting our commitment to purposeful design and exceptional quality.
In keeping with this, we do not offer returns.
We appreciate your understanding as we continue to craft experiences of lasting meaning.
In the rare event that your hamper arrives damaged or if you receive an incorrect hamper, we kindly ask that you contact us — within 24 hours for damage, and within 48 hours for an incorrect delivery.
To assist you swiftly, we kindly request the following:
Clear photographs of the outer packaging, the hamper as received, and any visible damage or discrepancies,
Your order number and delivery address,
Retention of the original packaging and all contents until the review is complete.
Provide a detailed description of the issue,
Record and send a short unboxing video, showing the condition of the hamper as received,
Check the packaging condition (was it damaged during delivery?).
These steps are necessary to ensure we can resolve your concern promptly and accurately.
Please Note: We are unable to assist with concerns raised after the specified timelines or without the required information.
Once an order is confirmed, we are unable to process cancellations. Due to the bespoke nature of our hampers and the careful preparation involved, cancellations will result in a forfeiture of the full payment (100%) as a cancellation fee.
We hope you understand our policy, and if you have any further questions or concerns, please reach out to us at [email protected] for further assistance.
General
Do you offer customizations?
Beyond… curates each offering with deliberate care to maintain the harmony of flavor, heritage, and craftsmanship. For special projects or large orders, we invite you to reach out — we would be honored to explore possibilities with you.
Does you accept corporate or bulk orders?
Yes, we accept corporate and bulk orders. Contact us to discuss your requirements and receive tailored solutions.
Do the hampers reflect the visuals shown online?
Due to the handcrafted nature of our hampers and products, minor variations in colour, arrangement, or finishing may occur. These differences reflect the artisanal process behind each piece and are a mark of the care and individuality that come with handcrafted work.
Do your products contain only vegetarian ingredients?
Yes, our products are made exclusively from vegetarian ingredients, thoughtfully chosen for their quality and taste.
Order Process
How do I place an order?
To place an order at Beyond… :
- Browse through our thoughtfully curated categories to explore our premium gourmet gifting creations.
- Once you’ve found the perfect item, select your desired quantity and click on the ‘Add to Cart’ button.
- Review your selections by clicking on the ‘Shopping Bag’ icon at the top of the page.
- When you’re ready, click ‘Proceed to Checkout’ to finalize your order and enjoy a seamless, elegant shopping experience.
What if I want to make changes to my hamper after placing the order?
Once your order is confirmed, changes may not be possible. However, you can contact us immediately, and we’ll do our best to accommodate your request.
How do I know my order is confirmed?
You will receive a confirmation email from Beyond… once your order is placed, offering you a warm welcome and details of your purchase.
How do I contact customer care?
If you have any queries not currently addressed on our site, we invite you to reach out to our Care Team at [email protected] or via Whatsapp at +91 94163-83853.
Our contact hours are Monday – Saturday, 10:00am- 6:30pm (IST). Queries received outside of these hours will be responded to promptly on the following business day.
Payment
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Razor Pay and most international credit and debit.
Is it safe to use my credit card?
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure, Beyond… online payments are transmitted through SSL encryption technology. All payments are processed through a secure payment gateway. For more information on this, please refer to our Privacy Policy.
Is my personal information kept private?
All information shared with Beyond… is private and confidential. At no point will we share, rent or sell it. For more information on this, please refer to our full Terms & Conditions & Privacy Policy.
What happens if my payment is declined?
In case of failed transactions, please check that the details entered by you match the details on the card, card is not expired, PIN entered is correct. If all the details are correct and the problem still persists then contacting your bank or credit card company would help solve the issue. You also have an option of selecting a different payment method.
Which currency can I use to place my order?
We currently accept payments in Indian Rupees (INR), US Dollars (USD), British Pound Sterling (GBP), and Euros (EUR).
Delivery and Shipping
What delivery services does Beyond... offer?
Beyond… offers complimentary domestic shipping, ensuring that your creations arrive with care across India.
How long will it take for my purchase to be delivered?
We dispatch in-stock orders within 24 to 48 hours on weekdays. Delivery typically takes 2 to 4 days after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our Care Team.
Return and Cancellations
Can I return a product?
Each Beyond… hamper is thoughtfully curated as a final composition, reflecting our commitment to purposeful design and exceptional quality.
In keeping with this, we do not offer returns.
We appreciate your understanding as we continue to craft experiences of lasting meaning.
What happens if I receive an incorrect or damaged item?
In the rare event that your hamper arrives damaged or if you receive an incorrect hamper, we kindly ask that you contact us — within 24 hours for damage, and within 48 hours for an incorrect delivery.
To assist you swiftly, we kindly request the following:
Clear photographs of the outer packaging, the hamper as received, and any visible damage or discrepancies,
Your order number and delivery address,
Retention of the original packaging and all contents until the review is complete.
Provide a detailed description of the issue,
Record and send a short unboxing video, showing the condition of the hamper as received,
Check the packaging condition (was it damaged during delivery?).
These steps are necessary to ensure we can resolve your concern promptly and accurately.
Please Note: We are unable to assist with concerns raised after the specified timelines or without the required information.
Can I cancel my order?
Once an order is confirmed, we are unable to process cancellations. Due to the bespoke nature of our hampers and the careful preparation involved, cancellations will result in a forfeiture of the full payment (100%) as a cancellation fee.
We hope you understand our policy, and if you have any further questions or concerns, please reach out to us at [email protected] for further assistance.
Thoughtfully Handcrafted
Each curation is hand-assembled with care — held in handcrafted carriers that honour the gift within.
Free Shipping, Always
No extra charges. No surprises. We deliver your gifts with care — anywhere in India.
Kind And Quick Support
Reach out anytime — we’re here to help with warmth, clarity, and care.